Last updated: 3 October 2026
1. Seller and reseller
The software is published by Audio Mu – Julien CAUBET, sole trader, 34 chemin canal moulin, 97450 Saint-Louis, France – SIRET 435 171 178 00062 – VAT FR52435171178 – [email protected] (the “Publisher”).
Online orders are processed by Paddle.com Market Limited (United Kingdom) (“Paddle”), which acts as the Merchant of Record: Paddle collects payment, calculates and remits taxes, issues the invoice and processes refunds. Paddle’s buyer terms, shown at checkout, apply in addition to these terms. The Publisher provides the license, support and updates.
2. Products
Products are perpetual licenses for audio software (plugins and applications) for computers. Features, system requirements and the number of computers allowed are shown on each product page. No subscription is offered. An updates period may be included; if so, it is shown on the product page.
3. Prices and taxes
Prices are shown on each product page. Applicable taxes (VAT or equivalent depending on your country) are calculated by Paddle and shown before payment. You pay the price displayed when you confirm the order.
4. Ordering
Orders are placed on audio.mu through Paddle’s secure checkout. The contract is formed when payment is confirmed. You receive a confirmation e-mail with your license key, also available in your account (“My Account”).
5. Payment
Payment uses the methods offered by Paddle at checkout. The Publisher does not have access to your payment details.
6. Delivery
Products are digital: the download and license key are available immediately after payment, from your account and by e-mail. There is no physical delivery.
7. Right of withdrawal
You normally have 14 days to withdraw from a distance purchase. However, for digital content not supplied on a tangible medium, this right does not apply once performance has begun with your prior express consent and your acknowledgment that you lose your right of withdrawal (article L.221-28, 13° of the French Consumer Code).
At checkout you request immediate access to the product and acknowledge that you lose your right of withdrawal once supply begins.
Goodwill gesture: if the license has never been activated, you may request a refund within 14 days of purchase by writing to [email protected]. An activated license (online, or by offline license file) cannot be refunded: a demo version and a free trial let you test the product before buying.
8. Refunds
Refunds are made to the payment method used, through Paddle. The license concerned is then revoked automatically, as it is after a payment dispute (“chargeback”). Refund requests go to [email protected].
9. License, activation and trial
Use of the software is governed by the End User License Agreement (EULA). In short:
- Each license can be activated on a limited number of computers (shown on the product page; 2 by default).
- A computer is deactivated from within the software, with an internet connection, up to 3 times per year. Beyond that, contact support.
- An offline (license file) activation is final: the customer cannot deactivate it. Support can free it on request.
- A free trial (online only) may be offered: one per computer and per product.
- Without a valid license, the software runs in demo mode (short periodic audio silences).
10. Legal warranties
You benefit from the legal guarantee of conformity applicable to digital content and the guarantee against hidden defects (articles 1641 et seq. of the French Civil Code), as provided by law. Support: [email protected].
11. Liability
To the extent permitted by law, the Publisher is not liable for indirect damages (loss of data, revenue or business) or for problems caused by a computer environment that does not meet the system requirements. Nothing limits the rights the law gives you as a consumer.
12. Intellectual property
The software remains the property of the Publisher. You are granted a right of use only, under the EULA.
13. Personal data
See the Privacy Policy.
14. Complaints
In case of dispute, you can write to [email protected].
15. Governing law
French law applies. If you are a consumer, you keep the protection of the mandatory rules of your country of residence.
16. Changes to these terms
The version in force on the date of your order applies.