Before buying
Can I try before buying?
Yes. The software runs without a license in demo mode (a short audio silence at regular intervals). A complete free trial may also be offered: order it on the site, then enter the trial code in the software.
Does the trial work offline?
No, an internet connection is required. One trial per computer and per product.
Purchase
How do I pay? Who invoices me?
Payment is handled by Paddle (Merchant of Record). You receive the invoice and your license key by e-mail. The key is also in “My Account”.
Are taxes included?
They are calculated for your country and shown before payment.
No e-mail received?
Check your spam folder, then “My Account”. Otherwise write to [email protected] with your order number.
Activation
How do I activate?
Open the software, paste your license key and click “Activate”. An internet connection is required.
My computer is not online. What can I do?
Use offline activation: in the software click “Activate offline…”, copy the computer ID, then “Open activation page” (an audio.mu page; you must log in to your account). Choose your license to get a .lic file, then load it with “Load license file…”.
Note: an offline activation is final; you cannot deactivate it yourself. To move it, contact support.
How many computers can I use it on?
The number is shown on the product page (2 by default).
I changed computers.
In the software on the old computer, click “Deactivate this computer” (internet connection required, up to 3 times per year), then activate the new one. Old computer lost or sold: write to support.
Using the software
The software mutes the sound regularly.
It is in demo mode: the license is not activated, has expired or could not be verified. Open the license window to see the reason.
Why does it need internet from time to time?
An online-activated license must be verified at least every 14 days. A message warns you in the last 3 days. Just connect; the software unlocks by itself.
Are updates free?
Your license is perpetual. Versions released during the updates period of your purchase are included (see the product page). Your current version keeps working afterwards.
Refunds
Can I get a refund?
A license that has never been activated can be refunded within 14 days: write to [email protected]. An activated license cannot be refunded (use the demo and the trial to test). A refund revokes the license.
Data
What does the software collect?
Only what is needed to verify the license (key, non-reversible computer ID, product, version). See the Privacy Policy.