Privacy Policy
Last updated: 3 October 2026
Data controller
Audio Mu – Julien CAUBET, 34 chemin canal moulin, 97450 Saint-Louis, France – [email protected]
Data collected, purposes and legal bases
| Data | Why | Legal basis |
|---|---|---|
| Name, e-mail, country, billing address (order) | Process the order, deliver the license, support, accounting obligations | Contract, legal obligation |
| License key, linked order | Manage your license | Contract |
| Computer identifier (non-reversible hash), product name and version, IP address, date | Activate and verify the license, limit the number of computers, prevent fraud and piracy | Contract, legitimate interest (security) |
| Technical software integrity indicators | Detect modified copies | Legitimate interest |
| Payment data | Processed only by Paddle; we do not see it | Contract |
| Technical logs of the site and server | Security and operation | Legitimate interest |
| Order data (country, products, amounts) | Sales reports and internal statistics | Legitimate interest |
| Anonymous usage statistics, optional (see below) | Improve the software | Consent |
The software sends no personal data other than the above (no audio content, no name, no e-mail).
Usage statistics in the software (optional)
If you accept in the software’s consent window, it sends anonymous statistics: a random identifier (not linked to your license or identity), the product version, the operating system, the host application (DAW) and usage events (for example “plugin opened”). The country is derived from your IP address, which is not stored. No license key or e-mail is sent. You can withdraw your consent at any time in the software; you can also ask for your statistics to be erased at [email protected].
Cookies
The site uses strictly necessary cookies (cart, session, login). Non-essential cookies are only set with your consent.
Recipients (processors)
- Paddle: payment, taxes, invoicing.
- Technical providers: hosting of the site and license server, traffic protection, encrypted backups, e-mail sending.
Transfers outside the European Union
Some providers (payment, technical) may process data outside the EU. These transfers rely on appropriate safeguards (adequacy decision or standard contractual clauses).
Retention periods
- Orders and invoices: 10 years (accounting obligation).
- Licenses and activations: for the life of the license, then 5 years at most.
- IP addresses and logs: 12 months.
- Support requests: 3 years after the last interaction.
Security
Each computer identifier is stored as a hash; exchanges are encrypted (HTTPS); backups are encrypted; access to servers is restricted.
Your rights
You can request access, rectification, erasure, restriction or portability of your data, or object to processing based on legitimate interest, by writing to [email protected]. We reply within one month. Some data must be kept to comply with the law (accounting). You may also complain to the CNIL (www.cnil.fr) or your local data protection authority.